Terms & Conditions


These terms and conditions apply to all customers/visitors, and form the basis of every agreement made between us and you (the client). Please read these Terms and Conditions carefully because they form a contract between Personalised Nation Ltd and our clients.

We reserve the right to modify these terms and conditions at any time and supersede all previous terms and conditions published on this site.

We reserve the right to refuse to print any images if these terms and conditions are not agreed to online.

By submitting an image to us either by uploading the image to our website, via email, on disc, any other file transfer service or as a photograph, and then making payment either online through our website, or separately by payment card, cheque, cash or bank transfer, you are confirming that you agree these terms and conditions in full.

Contact Details

Personalised Nation Ltd, Unit 6b, Zone 4, Burntwood Business Park, Burntwood, Staffs, WS7 3XD.  Telephone 01543 677794.  Company registration number 9660997.  VAT registration number AWAITING.

Registered office: 4, Parkside Court, Greenhough Road, Lichfield, Staffordshire WS13 7AU

Making a Purchase

Making a purchase could not be easier. Just browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment. If you are shopping from outside the United Kingdom, place your order and your credit card company will convert the transaction to your own currency.

Because our products are personalized and printed to your order requirements, we require cleared payment prior to printing.

You will receive a confirmation of order email; this is to indicate that we have received your order.

We reserve the right not to reproduce any images which are offensive or contain inappropriate content. As a security measure we reserve the right to record the IP address of the computer used to upload any image to our site. If any illegal or pornographic images are uploaded to our site, we will inform the relevant authorities and provide any details we hold.

In submitting the image to us, the client confirms that they own the rights to the image or have obtained written permission to use the image for reproduction purposes. All copyright and intellectual property rights are retained by the client on any image submitted to us.

By agreeing to these terms and conditions, you agree to indemnify us and our staff and company against any action, claim, damages, liability, costs and expenses arising out of any claim with regard to infringement of a third parties copyright, intellectual property rights, or trade mark, due to the reproduction or processing of any image by us on behalf of you the client.

We reserve the right to contact you via telephone or email should we have any questions about your image prior to printing. We also reserve the right to make a judgement as to whether the image supplied to us is of sufficient quality to print at the size requested by the client. If the image is too small you will be informed and you will be asked to supply an alternative larger scale version of the image, or we will arrange a refund if this is unavailable.

Sales and offers

Our sales and offers are valid for all the Products shown on our website with the exception of studio/artwork time. The discounts available are those advertised on each product page.

The sale is valid for the advertised period. We may at our discretion extend the sale or honour the sale prices for clients that have contacted us prior to the end date.

Turnaround Times

Our standard turnaround times vary depending on the product and on how busy we are at the time of order. We endeavour to complete orders within the advertised timescale, however if there are problems beyond our control, such as missing images or poor quality images, we reserve the right to extend the turnaround time.

Discount Vouchers

Each discount voucher can be used as full or part payment against any of our products. We will not exchange them for cash or other goods. If the value of the goods purchased is less than the discount voucher we will issue a custom voucher for the remainder of the value.

Each discount voucher can only be used once.

Fixing Prints to Your Wall

Many of our larger prints are very heavy, care should be taken when lifting them and when selecting the place to hang them.

Ensure that you use suitable weight bearing fixings for the type of wall that you intend to hang the print onto. Seek advice from a professional tradesperson should you be unsure of the type of wall fixing you need.

We will not accept responsibility for damage to the print or any third party property or persons, caused by insufficient fixings used to hang your print.

Print Sizes

All print sizes listed on our website are based on imperial sizing. Any dimension listed in centimetres or millimetres are approximate conversions.

Should you require an exact metric sized print, please contact us for a custom quotation.

Product Descriptions

We attempt to describe the products offered on the website as accurately as possible. However, we do not warrant that product descriptions or other content of the website are accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a refund or credit.


For orders made from the UK or the European Union, 20% VAT is included in the price

Should you require a VAT invoice for accounting purposes, please contact us on receipt of your order.

Shipping and Delivery

Our Products are printed to order; this means our standard shipping is as advertised.

Expect delivery in 3-5 working days except Acrylics and clocks which will be 7-10 working days.

We use an overnight courier service to delivery our prints. The courier will attempt delivery twice, and then they will hold the parcel at the local depot for 5 days prior to returning it to us. They will leave a card with contact details so that you may arrange to collect the parcel from their depot. Once returned, redelivery from us will incur further charges.

It is the customer’s responsibility to check for any damage that may have occurred during transit or in the manufacturing process. You have 24 hours from the time of delivery to report any damage to us. It is essential that you contact us within the 24 hours, so that we can claim compensation from the courier company on your behalf, and reprint your order for you.

All shipping timescales are for Mainland UK only.

We endeavour to ship your item in the timescale stated, however we do not guarantee this, If your print is damaged by us prior to shipping, we reserve the right to reprint. This may cause a delay in shipping. You will receive an email from us if this is the case.

Once your order has been despatched with the courier, we are unable to ammend any shipping details. Also we cannot not be held responsible for any delays caused by the courier either misdirecting your parcels or not having the capacity to make the delivery on the notified day. Please note that we will not issue a refund of shipping costs for the above reasons.

From time to time we will run offers on shipping costs. These offers refer to shipping to The UK only.

All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.

Credit card security

We use AlphaSSL product from GlobalSign, 128-bit to 256-bit SSL encryption encryption technology.

When your order is placed at our website, all information given by you is encrypted using 256bit encryption. The credit card transaction takes place at our payment service providers secure site. We do not have any access to your credit or debit card details. This is backed up by the browser bar turning green and the padlock shown in your browser during the checkout process.

We currently use Paypal and Sagepay as our payment service providers. You do not need to have an account with Paypal or Sagepay to use their services.


All of our products come with a 14 day no quibble guarantee. The guarantee covers defects in manufacturing, it does not cover colour reproduction. As canvas is a natural product, slight imperfections may exist in the canvas print; this is beyond our control and is not covered by our guarantee.

Privacy Policy

Personalised Nation Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes and order fulfilment.

Data Protection

We conform to the requirements of the Data Protection Act, 1998.

Electronic Communications

You agree that all agreements, notices, disclosures and other communications that we provide to you by e-mail satisfy any legal requirement that such communications be in writing.

We do not send random marketing emails to personal email addresses (spam).

You consent to receive communications from us by e-mail. We do send marketing e-mails informing our previous clients of special offers. Every e-mail sent gives you the option to opt out of our database.

Remittance Terms

All products are printed to order. Payment must be made in full prior to printing.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at


Goods may be returned to us if they are delivered in a defective state or they do not match the descriptions given on this website.

You are required to inform us immediately if it is your intention to reject the goods. You will receive e-mail instructions about your return and subsequent refund.

All items sold on Personalised Nation website, ordered with ‘Your Image’ printed on them, where the image to be printed has been, uploaded via our upload page, or emailed to us, or supplied on cdrom, to us by the client are deemed to be ‘personalised items’. The return of these items will only be accepted if the product arrives damaged and we are informed immediately.

We do not charge a restocking fee for returned items.

Cancellation Policy

All products are printed to order, therefore if you wish to cancel your order, you need to advise us straight away. We will accept cancellation of the order up to the point where the production process has begun, in which case we will issue a refund, although we may charge an administration fee of £10.00. We may, at our discretion, accept a cancellation of the order after the production process has begun, but will we only offer a refund less any costs that have been incurred up to the point of cancellation.

Refund Policy

Any refund that we have agreed to make will be issued within 10 days of the refund agreement.

Colour Management

We have a strict policy not to adjust any colour settings or contrast / brightness settings, unless specifically asked to by the client

The Colour settings and the type of your computer monitor that you use to view your image, have an influence in the perception of how your image should look. You should be aware that unless your computer monitor’s colour settings have been calibrated professionally, they may look different to the final print supplied by us. As we cannot guarantee the accuracy of your monitor, we will not accept colour reproduction including brightness or contrast as a valid reason for return.

If you have any questions about colour management, please feel free to call us.

Licence and website access

When you visit our website, we allow you a limited, revocable license to access and make personal use of our website as our customer.

However, you are not permitted to do any of the following:

  • reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, product description, price, page layout, page design, trademark, logo or other content (“website Content”) for any commercial purpose without express written permission;
  • use a robot, spider or data mining or extraction tool or process to monitor, extract or copy website Content (except in the operation or use of internet “search engines,” hit counters or similar technology);
  • use any meta tags, search terms, key terms, or the like that contain the website name or trademarks used on the website;
  • engage in any activity that interferes with the website or another user’s ability to use the website;
  • modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the website and the services offered on the website; or assist or encourage any third party in engaging in any activity prohibited by these Terms of Use.
  • Personalised Nation Ltd Website in it’s entirety is subject to copyright that belongs to Personalised Nation Ltd except in certain elements of the javascript coding which carries it’s owners copyright information. Using any content from this website without express signed written permission by Personalised Nation Ltd Directors or Company Secretary, will be deemed an act of copyright infringement. If discovered we will levy a charge of £1000.00 per day for every day that the content is used without our permission as mentioned above. We check for Copyright infringement on a regular basis, if found we will take legal action.

Any use of the website or the website contents that is not expressly authorized herein is prohibited and immediately terminates the license granted herein.

Corporate Credit Accounts

Our corporate accounts are operated on a payment within 30 days of receipt of invoice basis. We reserve all title in the goods ordered until payment is received in full.

Late payment of invoices will result in the client’s corporate credit account being limited. This will require all outstanding invoices becoming due for immediate payment and all future invoices being due for payment within 14 days of invoice date.

We reserve the right to hold shipment of further orders until payment of outstanding invoices has been received in full.

Modification And Severability

We reserve the right to make changes to our site, policies, and this Terms of Use agreement at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit the website. Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.