Operations Administrator

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The Company Mission
Personalised Nation specialise in designing and installing premium signage and graphics all over the United Kingdom.

What we do
We love to hand-hold clients through projects from start to finish, from liaising with the client on the design brief to full installation anywhere in the UK. We are very much a product based business and every client gets a premium quality product at the end of their journey with us, but the thing that makes us different is the outstanding service we provide alongside that product.

Company Values

  • We commit to great communication.
  • We are friendly and approachable.
  • We love helping our clients.
  • We are ambitious.
  • We are knowledgeable and creative.
  • Our reputation is built on excellent service.

The Role
We are looking for a fast-thinking, energetic person to join our great team at Personalised Nation HQ. We pride ourselves on how we operate and the systems and processes we implement, so if you’re looking for a job which will keep you on your toes, with everyday being different to the next. Then please read on.

Key Skills Required

  • Experience working in the signage and graphics industry – desirable but not essential.
  • Full, clean UK driving licence.
  • Willingness to learn and grasp new ideas.
  • Excellent telephone manner (our clients are part of our family).
  • Social media posting skills (mainly LinkedIn with a little Facebook).
  • Outstanding attention to detail is paramount along with impeccable organisation skills to make sure projects run smoothly.
  • Good knowledge and understanding of the usage of apps, such as Slack, FB Messenger, WhatsApp etc.
  • Proven track record to think strategically and be able to think on your feet and take responsible actions at short notice.
  • High skill level in Microsoft Office suite skills and Google drive systems (Outlook, Word, Excel and PowerPoint)
  • Takes pride in their work and positively impacts the team around them.
  • Inspires confidence by consistently delivering quality work, day-in, day-out.
  • Maintains composure under pressure and the ability to source solutions and action them.
  • Behaves consistently with the company’s values and inspires this in others.

Description of tasks

  • Being reactive to tasks and messages set by staff via voicemail, email or other applications.
  • Liaising with clients on jobs via phone calls and emails.
  • Replying and filtering email inboxes.
  • Taking and making reactive phone calls.
  • Creating social media posts and posting them to different platforms.
  • Booking jobs into production.
  • Liaising with staff, clients and installation teams regarding diary management.
  • Creating documents such as RAMS and sending them to installation teams and clients.
  • Placing order with suppliers.
  • Liaising with clients on the design process of project. From gathering the initial brief, consulting clients through any alterations, proof reading and project sign off.
  • Collating customer gift packs and sending them in the post.
  • Use LinkedIn to grow the company profile and followers.
  • Checking stock for materials.
  • Logging information on spreadsheets for use within the office.
  • Booking networking events.
  • Simple accounts tasks.
  • Arranging contract renewals with suppliers.

Job offer
Wages: £10.50 per hour
Working hours: Monday to Friday 10am – 2pm
Based in our premises in Cannock, WS11 0XL
Holidays: 20 days pro rata + Bank Holidays
Company pension available

Contact details
All CV’s to be sent with cover letter to kelly@personalised-nation.co.uk
Office telephone number 01543 677794


About Us

Our awesome team handle the full gambit of brand design and promotion.

We produce ALLURING graphics, websites that WOW, EPIC print products and SUPERIOR signage and are equipped to tackle any scale of project.

And because we cover the whole caboodle, we safeguard your brand like no other, ensuring a CONSISTENT approach and PREMIUM finish every time.

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